Accessing Your Health Information Made Easy: The MHS GENESIS Patient Portal

FALLS CHURCH, Va. – In today’s fast-paced world, managing your health care should be as convenient as possible. Thanks to the MHS GENESIS Patient Portal, accessing your health information has never been easier. This secure, online tool allows service members and their families to manage their health care at military hospitals and clinics from the comfort of their homes or while on the go.

What is MHS GENESIS?

MHS GENESIS is the Department of Defense’s (DoD) new electronic health record system designed to provide a seamless and integrated health care experience for service members, veterans, and their families. The Patient Portal is a key component of this system, enabling users to access their medical records, schedule appointments, and communicate with their health care providers—all in one place.

Key Features of the MHS GENESIS Patient Portal

According to U.S. Public Health Service Lt. Cmdr. Minh Doan, the patient portal solution owner at the Defense Health Agency, “Whether you’re checking test results, scheduling appointments, or communicating with your health care provider, you can access the portal and stay connected with your medical team.” This level of connectivity is crucial for maintaining your health and well-being.

Accessing the Portal

There are several ways to access the MHS GENESIS Patient Portal, making it flexible and user-friendly for everyone.

1. Web Browser Access

The most straightforward way to access the MHS GENESIS Patient Portal is through a web browser:

• Open your preferred browser and navigate to the MHS GENESIS Patient Portal.
• Log in using your DS Logon credentials. If you don’t have a DS Logon, you can easily create one on the site.
• Once logged in, you’ll have full access to your medical records, appointments, and messaging services with your health care providers.

2. Mobile Device Access

For those who are always on the move, accessing the portal via a mobile device is just as simple. Open your mobile browser, navigate to the portal, and log in using your DS Logon credentials. This allows you to manage your health care anytime, anywhere.

3. Common Access Card (CAC) Access

Service members may prefer to use their Common Access Card (CAC) for secure, direct access to the MHS GENESIS Patient Portal:

• Insert your CAC into the card reader.
• Navigate to the portal.
• Select your certificate and enter your PIN.

This method is particularly convenient for those accessing the portal from a DoD network or computer equipped with a CAC reader.

4. Patient Kiosks

Some military hospitals and clinics have installed patient kiosks that provide quick and easy access to the MHS GENESIS Patient Portal. Simply log in using your DS Logon credentials to check your records or confirm upcoming appointments. Be sure to check if these kiosks are available at your local military facility.

Support and Assistance

If you encounter any issues while using the MHS GENESIS Patient Portal, help is readily available. You can reach out to the MHS GENESIS Help Desk at 800-600-9332. Their representatives are trained to assist you with logging in and navigating the portal, ensuring you have seamless access to your health information whenever you need it.

For issues specifically related to your DS Logon, the DMDC Customer Contact Center is available at 800-368-3665, Monday through Friday from 5 a.m. to 5 p.m. PT.

Take Control of Your Health Care

By utilizing the MHS GENESIS Patient Portal, you empower yourself to manage your health care in a way that fits your lifestyle. Whether you prefer using a desktop computer, mobile device, or on-site kiosks, the portal is designed to be flexible and user-friendly.

Don’t wait any longer—take control of your health information today! Experience the convenience and accessibility of the MHS GENESIS Patient Portal.

Stay Informed with TRICARE News

Would you like to receive the latest TRICARE news directly in your inbox? Visit TRICARE Subscriptions to create your personalized profile and get benefit updates, news, and more.

In conclusion, the MHS GENESIS Patient Portal is a powerful tool that enhances the health care experience for military families. With its various access methods and robust features, managing your health care has never been easier. Embrace the future of health care management and stay connected with your medical team today!